Legal

Refund Policy

Last updated: September 27, 2026

At Luntrack, we want you to be fully satisfied with your subscription. This Refund Policy explains when and how you can request a refund for Luntrack Pro and Elite plans.

7-Day Money-Back Guarantee

We offer a full refund within 7 days of your first subscription payment. If you are not satisfied with Luntrack Pro or Elite for any reason, contact us within 7 days of your initial charge and we will refund you in full — no questions asked.

This guarantee applies to first-time subscribers only and covers the initial charge on a new subscription.

Subscription Renewals

After the initial 7-day period, subscription payments are generally non-refundable. This includes:

Monthly renewal charges after the first billing period
Cases where you forgot to cancel before a renewal date
Partial use of a subscription period

However, we handle refund requests on a case-by-case basis and may issue refunds at our sole discretion for exceptional circumstances (e.g., a billing error on our part, technical issues that prevented access to the Service).

How to Cancel Your Subscription

To avoid future charges, cancel your subscription before the next billing date:

Open Settings Log in to Luntrack and navigate to the Settings page.

Find Subscription Scroll to the Subscription section and click "Cancel Subscription."

Confirm cancellation Your plan remains active until the end of the current billing period, then reverts to the free tier automatically.

Cancelling your subscription does not delete your account or data.

Bought in the iPhone app? Apple bills those subscriptions, so cancel in iPhone Settings → your name → Subscriptions (the app's Settings screen links there).

Gift Subscriptions

Gift subscriptions are non-refundable once the gift code has been redeemed by the recipient. Unredeemed gift codes may be refunded within 14 days of purchase — contact us with your order details.

EU Consumer Rights

For EU/EEA users: Under EU consumer protection law, you have a 14-day right of withdrawal from the date of purchase for digital services. However, by using Luntrack immediately after subscribing, you expressly consent to the immediate provision of the service and acknowledge that you lose this right of withdrawal once the service has begun. Our 7-day money-back guarantee is offered in addition to any statutory rights you may have.

How to Request a Refund

To request a refund, email us at support@luntrack.com with:

The email address associated with your Luntrack account
The date of the charge you'd like refunded
A brief reason for your request (optional but helpful)

We aim to respond within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days, depending on your bank.

Subscriptions bought in the iPhone app are charged by Apple, and only Apple can refund them. Request a refund at reportaproblem.apple.com; Apple's refund rules apply rather than the guarantee above.

Contact Us

Questions about a charge or refund? We're happy to help.

Email: support@luntrack.com

Website: luntrack.com