Luntrack
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FAQ
Frequently asked questions
Quick answers to the things people ask most. Want the full walkthrough instead? See the Guide.
Getting started
Is Luntrack free?
Yes — tracking food, workouts, steps and body weight is free. The AI features (photo food scanning and the AI chat coach) run on a subscription or on credits. Your plan is shown in Settings → Subscription.
Is it the same account on the app and the website?
Yes. One account, one set of data. Log in on either and you'll see the same everything.
How do I change my goal, units or language?
Your goal and targets are in Settings → Goals & nutrition (or on your Profile). Units (kg/lb) and the app language are in Settings → Preferences — the app is available in 20 languages.
Does it work without internet?
Yes. Anything you log offline is saved on your phone and syncs automatically when you reconnect. A banner shows when you're offline or still syncing.
Nutrition & AI
A barcode / product wasn't found. Why?
We search several free food databases, but no database has every product on earth — regional items are sometimes missing. Try the
Search tab by name, or add it manually. If a specific product keeps failing, send us its barcode via
support@luntrack.com and we'll look into it.
How accurate is the AI photo scan?
It's a fast, good estimate — not a lab measurement. It's great for logging quickly; adjust the portion or macros whenever you know the exact values before saving.
What is the Health Food Score?
A per-100g quality rating based on fibre, sugar, saturated fat, sodium and how processed a food is — so you can compare choices on quality, not just calories.
What are credits, and do I need them?
Credits top up your AI usage on top of your plan. You only need them if you run through your monthly AI allowance and want more photo scans or chat. Buy them on the website.
Training, cardio & the leaderboard
My steps aren't showing up.
Cardio reads steps from Apple Health (iOS) or Health Connect (Android). Grant Luntrack permission in your phone's Health settings and the steps, streak and calorie burn will fill in.
Will rebuilding my plan delete my history?
Rebuilding is guarded once you have logged sessions, so you can't wipe your record by accident — it asks you to confirm first. Your logged history stays unless you clear it yourself in Data control.
How do I get onto the leaderboard?
Record a PR video, follow the short filming guide (film from the side, plates visible, no spotter, full lift), trim it to the key seconds, and submit. Lifts are checked automatically before they appear so the board stays honest.
Account, billing & data
Where do I buy or cancel a subscription?
On this website, from your account page — Luntrack never charges you inside the app. To cancel, go to Settings → Subscription → Manage. If you cancel you keep access until the end of the period you already paid for.
How do I clear data or free up space?
Open Settings → Data control. Tick what you want to remove (temporary junk, cached data, photos, saved meals, chat) and clear it. This only affects your phone — synced data reloads from the server.
What do you do with my data?
See our
Privacy Policy and
Terms for the full picture. In short, your data powers your own tracking; we don't sell it.
How do I contact a human?